A ticket will need to be submitted so the Help Center can reset your Authenticator on the back end. If you are unable to access your BDS account as a result, please send an email to helpcenter@bdssolutions.com from your verified personal email address on file.
Alternatively, if you still have your old device (not factory reset) or an active session on another trusted computer, you can visit My Sign-Ins | Security Info | Microsoft.com to add a new Sign-in Method for your new device.
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