A ticket will need to be submitted so the Help Center can reset your Authenticator on the back end. If you are unable to access your BDS account as a result, please send an email to helpcenter@bdssolutions.com from your verified personal email address on file.
Alternatively, if you still have your old device, you can visit My Sign-Ins | Security Info | Microsoft.com to add a new Sign-in Method for your new device beforehand. This doesn't apply to the factory reset scenario.
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